Privacy Policy

Version 1 · Effective 28 October 2026 · Last updated 28 October 2026

Society Kart ("Society Kart", "we", "us") is owned and operated by Biz E-Agency Inc., 1317 Edgewater Dr #867, Orlando, FL, United States, which is responsible for your personal information (the "data controller"). We run the Society Kart mobile app (customers, shops and riders) and the website getsocietykart.com. This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it and the choices and rights you have. It applies to everyone who uses the app or the website.

Information we collect

Information you give us

Account details: your name, email address and the sign-in method you choose (email code, Google or Facebook). We never receive your Google or Facebook password.
Phone number, if you add one. It is never shown to shops, riders or other customers.
Delivery addresses you save (sector, street, house) and an optional map pin you place yourself.
Orders and bookings: items, shop, prices, charges, delivery code, status and times; car bookings and home-service bookings.
Payment records: whether you paid by Cash on Delivery or by JazzCash / Easypaisa, and the screenshot and transaction ID you upload as proof. We do not collect card numbers, wallet PINs or bank passwords.
Messages and calls: order chats, voice notes, support requests and AI Assistant conversations. In-app calls are connected live over the internet and are not recorded.
Photos you upload: payment screenshots, profile pictures, product photos (shops) and classified-ad photos. Photos are chosen through your phone's photo picker; the app does not access your gallery otherwise.
Shop, rider and partner applications: business or personal details and verification documents you submit.
Website contact form: your name, email, optional phone number and message.

Information collected automatically

Location:
*Customers:* only when you choose to place a map pin for an address. Location is optional; you can always type your address instead.
*Riders:* precise location while you are on duty and the app is open, so the customer can follow their delivery. Location is not collected when you are off duty, and the app does not collect location in the background.
Device information: a push-notification token, app version, device type and operating system, used to deliver notifications and fix problems.
Usage and security logs: sign-in times, IP address and error logs, used to keep accounts secure and the service working.

Device permissions the app may ask for

Location (precise and approximate): map pins for addresses; live tracking for riders on duty.
Microphone and audio settings / Bluetooth: in-app calls and voice notes only, and only when you start them.
Notifications: order updates and messages. You can turn categories off in the app.
Biometric (fingerprint / Face ID): optional app lock. Your fingerprint or face data never leaves your phone and we never receive it.
Internet and network state: to connect to Society Kart.

You can refuse or withdraw any permission in your phone's settings; the features that need it will stop working.

How we use information

To create and secure your account and sign you in.
To take, prepare, deliver and track orders, bookings and payments, and to show charges and platform fees.
To connect you with shops, riders and car vendors through in-app chat and calls without sharing phone numbers.
To verify shops, riders and other partners.
To send order notifications and, only if you switch them on, offers.
To answer support requests, resolve disputes and process refunds.
To prevent fraud, abuse and security incidents, and to enforce our Terms.
To keep the service working and improve it.
To meet legal, tax and accounting obligations.

We do not sell personal information, we do not use it for third-party advertising, and we do not track you across other companies' apps or websites. The app contains no advertising SDKs and does not use your device's advertising identifier.

The shop and rider handling your order receive only what they need to prepare and deliver it (your name, the items, the delivery address and delivery notes). They never see your phone number.
Customers see the rider's first name and live location during their delivery, and the shop's name and location.
Service providers that run parts of the service for us, under contract and only for that purpose:
Hostinger: servers, database and email (data centre in Malaysia)
Google Firebase: push notifications
Google and Facebook: sign-in, if you choose them
Resend: delivery of sign-in code emails
Mapbox: maps
Google Gemini: answers in the AI Assistant (only the text of your question and recent chat are sent)
Google Drive: encrypted-in-transit backups of our database
Authorities, when the law requires it, or to protect the safety of our users.
A buyer or successor, if Society Kart's business is sold or merged; this policy will continue to apply to your information.

Some providers process data outside Pakistan. We choose providers that protect data with industry-standard security.

How we protect information

All connections to the app and website use encryption in transit (HTTPS / TLS). Our database is not reachable from the internet, access is limited to the people and systems that need it, and backups are made automatically. No system is perfectly secure, so please never share your sign-in codes, passwords, wallet PINs or delivery code with anyone, including in chat.

How long we keep information

Account information: while your account is open.
Orders, payments and invoices: up to 5 years after the order, for tax, accounting and dispute purposes.
Order voice notes: deleted when the order is finished.
Order chats: up to 1 year after the order.
AI Assistant chats: until you delete them in the app, or when you delete your account.
Rider location history for a delivery: up to 90 days after the delivery.
Verification documents: while the partner account is active and up to 1 year after it closes.
Backups: overwritten on a rolling basis, within 30 days.

After these periods information is deleted or made anonymous.

Your choices and rights

View and correct your profile and addresses in the app at any time.
Notifications: turn categories on or off in the app's notification settings.
Permissions: change them in your phone's settings.
Copy of your data: ask through Help & Support or support@getsocietykart.com.
Delete your account and data: see our Delete your account page. We complete deletion within 30 days, except records we must keep by law, which are kept only for as long as required.

We answer requests within 30 days.

Children

Society Kart is not directed to children under 13, and we do not knowingly collect personal information from them. Users must be at least 18 to place orders or to work as a shop or rider. If you believe a child has given us information, contact us and we will delete it.

Cookies

The website stores only your language choice. See the Cookie Policy.

Changes to this policy

We may update this policy. We will change the effective date at the top and, for important changes, tell you in the app before they apply.

Contact us

Society Kart is owned and operated by Biz E-Agency Inc., 1317 Edgewater Dr #867, Orlando, FL, United States. Local service area: PNWHS, Bin Qasim, Karachi, Pakistan.

Email: support@getsocietykart.com
In the app: Account → Help & Support
Website: getsocietykart.com/contact